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svg{color:var(--ink-3);flex:none}.conv-page{max-width:1180px;margin:0 auto;padding:18px 16px 80px}@media (width>=900px){.conv-page{height:calc(100vh - var(--nav-h));flex-direction:column;padding:18px 16px 16px;display:flex;overflow:hidden}}.products-page{padding:18px 16px 80px}@media (width>=900px){.products-page{height:calc(100vh - var(--nav-h));flex-direction:column;padding:18px 16px 16px;display:flex;overflow:hidden}}.bot-page{padding:18px 16px 80px}@media (width>=900px){.bot-page{height:calc(100vh - var(--nav-h));flex-direction:column;padding:18px 16px 16px;display:flex;overflow:hidden}}.bot-scroll{flex:1;min-height:0;overflow-y:auto}.conv-cols{flex-direction:column;gap:16px;display:flex}@media (width>=900px){.conv-cols{flex:auto;grid-template-columns:330px 1fr;gap:12px;min-height:0;display:grid}.conv-cols>.card{height:100%;min-height:0;box-shadow:none;border-radius:var(--r-lg);flex-direction:column;display:flex;overflow:hidden}}.pane-h{border-bottom:1px solid var(--line-2);flex:none;align-items:center;gap:8px;padding:13px 15px;font-size:14px;font-weight:600;display:flex}.ch{border-bottom:1px solid var(--line-2);flex:none;align-items:center;gap:11px;padding:12px 16px;display:flex}.ch b{font-size:15px}.ch small{color:var(--ink-3);font-size:12.5px}.conv-list{flex-direction:column;max-height:58vh;padding:7px;display:flex;overflow-y:auto}@media (width>=900px){.conv-list{flex:auto;max-height:none}}.conv-item{text-align:left;border-radius:var(--r-lg);width:100%;min-height:0;transition:background .22s var(--ease);background:0 0;border:none;align-items:center;gap:11px;margin-bottom:2px;padding:11px;display:flex}.conv-item:hover{background:var(--soft)}.conv-item[data-sel="1"]{background:var(--brand-bg)}.conv-item-body{flex:auto;min-width:0}.conv-item-top{align-items:baseline;gap:8px;display:flex}.conv-item-name{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;font-size:14px;font-weight:600;overflow:hidden}.conv-item-time{color:var(--ink-3);white-space:nowrap;flex:none;font-size:11.5px}.conv-item-meta{align-items:center;gap:6px;margin-top:3px;display:flex}.conv-item-note{color:var(--ink-3);text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:12.5px;overflow:hidden}.conv-avatar{color:#fff;border-radius:50%;flex:none;justify-content:center;align-items:center;width:34px;height:34px;font-size:13px;font-weight:600;display:flex;position:relative}.conv-avatar.lg{width:40px;height:40px;font-size:15px}.kenh-dot{border:2.5px solid var(--card);border-radius:50%;width:14px;height:14px;position:absolute;bottom:-2px;right:-2px}.kenh-dot[data-k=facebook]{background:var(--kenh-facebook)}.kenh-dot[data-k=zalo_oa]{background:var(--kenh-zalo_oa)}.kenh-dot[data-k=web]{background:var(--kenh-web)}.avatar-chu{color:#fff;border-radius:7px;flex:none;justify-content:center;align-items:center;width:20px;height:20px;font-size:9.5px;font-weight:700;display:inline-flex}.kenh-badge{white-space:nowrap;border:1px solid #0000;border-radius:100px;align-items:center;padding:2px 8px;font-size:.74rem;font-weight:600;display:inline-flex}.kenh-badge[data-k=facebook]{color:#1360d4;background:#e7f0fe;border-color:#1877f24d}.kenh-badge[data-k=zalo_oa]{color:#0059d6;background:#e5f3ff;border-color:#0068ff4d}.kenh-badge[data-k=web]{background:var(--paper);color:var(--ink-3);border-color:var(--line)}.conv-head-status{margin-left:auto}.thread{background:var(--soft);flex-direction:column;gap:6px;max-height:60vh;padding:18px;display:flex;overflow-y:auto}@media (width>=900px){.thread{flex:auto;max-height:none}}.bubble{border-radius:var(--r-lg);white-space:pre-wrap;word-break:break-word;max-width:70%;padding:10px 14px;font-size:13.5px;line-height:1.55}.bubble[data-r=customer]{background:var(--bg);border:1px solid var(--line);border-radius:14px 14px 14px 4px;align-self:flex-start}.bubble[data-r=bot],.bubble[data-r=staff]{background:var(--brand);color:#fff;border-radius:14px 14px 4px;align-self:flex-end}.bubble[data-r=system]{max-width:90%;color:var(--ink-3);text-align:center;background:0 0;border:none;align-self:center;padding:2px 4px;font-size:12px}.bubble-meta{color:var(--ink-3);opacity:.8;margin-top:4px;padding:0 4px;font-size:11px}.bubble[data-r=bot] .bubble-meta,.bubble[data-r=staff] .bubble-meta{text-align:right;color:#ffffffbf}.thread-stamp{color:var(--ink-3);background:var(--bg);border:1px solid var(--line);border-radius:99px;align-self:center;margin:4px 0;padding:3px 13px;font-size:11.5px}.composer{border-top:1px solid var(--line-2);flex:none;align-items:flex-end;gap:9px;padding:12px 16px;display:flex}.composer .textarea{min-height:40px;max-height:110px;padding:10px 13px}.composer .textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-bg)}.composer .btn{height:40px}.thread-footer{flex:none;padding:0 16px 16px}.empty{text-align:center;color:var(--ink-3);padding:44px 20px}.empty-title{color:var(--ink-2);margin-bottom:5px;font-weight:600}.skeleton{background:linear-gradient(90deg, var(--line-soft) 25%, #14201d1f 50%, var(--line-soft) 75%);background-size:200% 100%;border-radius:6px;animation:1.4s ease-in-out infinite sk}@keyframes sk{to{background-position:-200% 0}}@media (prefers-reduced-motion:reduce){.skeleton{animation:none}}.banner{border:1px solid #0000;border-radius:6px;margin-bottom:14px;padding:11px 14px;font-size:.9rem}.banner[data-k=err]{background:var(--red-bg);color:var(--red);border-color:#b4342a4d}.banner[data-k=ok]{background:var(--teal-bg);color:var(--teal);border-color:#2e6b5b4d}.banner[data-k=warn]{background:var(--amber-bg);color:var(--amber-dk);border-color:#e09a2466}.login-wrap{background:var(--ink);place-items:center;min-height:100vh;padding:20px;display:grid}.login-card{background:var(--card);border-radius:12px;width:100%;max-width:380px;padding:28px 24px}.login-brand{letter-spacing:-.02em;align-items:center;gap:9px;margin-bottom:6px;font-size:1.3rem;font-weight:700;display:flex}.login-sub{color:var(--ink-3);margin-bottom:22px;font-size:.9rem}.row{align-items:center;gap:8px;display:flex}.wrap{flex-wrap:wrap}.num{font-variant-numeric:tabular-nums}.muted{color:var(--ink-3)}.small{font-size:.85rem}.mt{margin-top:12px}.hide-mobile{display:none}@media (width>=900px){.hide-mobile{display:block}}.cfg{padding-bottom:90px}.cfg-sec{background:var(--bg);border:1px solid var(--line);border-radius:var(--r-lg);margin-bottom:13px;overflow:hidden}.cfg-sec-head{border-bottom:1px solid var(--line-2);padding:14px 18px;font-size:14.5px;font-weight:600}.cfg-row{border-bottom:1px solid var(--line-2);padding:16px 18px}.cfg-row:last-child{border-bottom:none}.cfg-label{margin-bottom:10px;font-size:13.5px;font-weight:500}.cfg-hint{color:var(--ink-3);margin-top:9px;font-size:12.5px;line-height:1.5}.cfg-input{max-width:460px}.opts{flex-wrap:wrap;gap:9px;display:flex}.opt{border-radius:var(--r);border:1.5px solid var(--line);background:var(--bg);text-align:left;min-height:0;color:var(--ink);transition:border-color .22s var(--ease), background .22s var(--ease), transform .18s var(--ease);align-items:flex-start;gap:10px;padding:11px 15px;font-size:13.5px;display:inline-flex}.opt:hover:not(:disabled){border-color:var(--brand);transform:translateY(-1px)}.opt:disabled{opacity:.45;cursor:not-allowed}.opt[aria-pressed=true]{border-color:var(--brand);background:var(--brand-bg)}.opt-dot{border:1.5px solid var(--line);background:var(--bg);width:17px;height:17px;transition:border .25s var(--ease);border-radius:50%;flex:none;margin-top:2px}.opt[aria-pressed=true] .opt-dot{border-color:var(--brand);background:var(--bg);border-width:5px}.opt-txt{flex-direction:column;gap:1px;display:flex}.opt-sub{color:var(--ink-3);font-size:11.5px;font-weight:400}.seg{border:1.5px solid var(--line);border-radius:var(--r);display:inline-flex;overflow:hidden}.seg button{background:var(--bg);height:32px;min-height:0;color:var(--ink-2);transition:background .22s var(--ease), color .22s var(--ease);border:none;padding:0 26px;font-size:13.5px;font-weight:500}.seg button+button{border-left:1.5px solid var(--line)}.seg button:hover:not(:disabled){background:var(--soft)}.seg button:disabled{opacity:.45;cursor:not-allowed}.seg button[aria-pressed=true]{background:var(--brand);color:#fff;font-weight:600}.cfg-bar{background:var(--bg);border:1px solid var(--line);border-radius:var(--r-lg);flex-wrap:wrap;flex:none;align-items:center;gap:10px;margin-top:12px;padding:13px 18px;display:flex}.cfg-dirty{color:var(--amber-dk);font-size:13px}.cfg-pre{background:var(--bg);border:1px solid var(--line);border-radius:var(--r-lg);margin-top:14px}.cfg-pre-head{border-bottom:1px solid var(--line-2);align-items:center;gap:10px;padding:12px 16px;font-size:.95rem;font-weight:600;display:flex}.cfg-pre pre{white-space:pre-wrap;word-break:break-word;max-height:55vh;color:var(--ink-2);margin:0;padding:14px 16px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.82rem;line-height:1.6;overflow:auto}@media (width<=520px){.opts{flex-direction:column}.opt,.seg{width:100%}.seg button{flex:1}}